Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the RaffleHub platform, operated by Optana Limited (trading as RaffleHub), company number 16358985 (“RaffleHub”, “we”, “us”, or “our”).

By signing up for a RaffleHub account, you (“Customer” or “you”) agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or organisation, you confirm that you have authority to bind that entity.

These Terms apply to the B2B SaaS platform service only. They do not govern the relationship between you and your own end users (competition entrants) - that is your responsibility as an operator.

1. The service

RaffleHub provides a white-label software platform that enables you to operate branded prize competition websites. The platform includes:

• A public-facing competition website on a RaffleHub subdomain (and optionally your own custom domain)
• A tenant admin portal for managing competitions, entries, winners, and site settings
• Customer account and entry management
• UK compliance tooling including skill questions and postal entry support
• Integrations with Paytriot for customer payment processing (subject to your own Paytriot agreement)

We reserve the right to update, modify, or discontinue features with reasonable notice. We will not make material reductions to core functionality without giving you at least 30 days’ notice.

2. Account registration

You must provide accurate and complete information when registering. You are responsible for maintaining the security of your account credentials. Notify us immediately at info@rafflehub.io if you believe your account has been compromised.

Each subscription is for a single tenant (one competition brand). If you wish to operate multiple independent brands, a separate subscription is required for each.

3. Subscription and billing

Pricing

The RaffleHub platform subscription is priced at:

• £59 per month - fixed platform fee, billed in advance at the start of each billing period
• £0.10 per confirmed customer order - metered usage charge billed in arrears on each monthly invoice

All prices are exclusive of VAT. We reserve the right to update pricing with at least 30 days’ written notice. Continued use of the platform after a price change takes effect constitutes acceptance of the new pricing.

Payment

Billing is handled by Stripe. By subscribing, you authorise Stripe to charge your payment method on a monthly recurring basis. Your payment details are stored and processed by Stripe and are not held by RaffleHub.

Failed payments

If a payment fails, we will notify you and Stripe will attempt to retry the charge. Continued payment failure may result in suspension of your account. Access will be restored upon successful payment.

4. Cancellation and termination

Cancellation by you

You may cancel your subscription at any time via the billing portal in your tenant admin dashboard. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued for the fixed monthly fee.

Termination by us

We may suspend or terminate your account if you:

• Breach these Terms or use the platform unlawfully
• Fail to pay subscription fees after notice and a reasonable cure period
• Use the platform to operate competitions that are unlawful in the United Kingdom
• Engage in activity that poses a security risk or reputational harm to RaffleHub or other customers

Where possible, we will give advance notice and an opportunity to remedy the breach before terminating.

Effect of termination

Upon termination, your access to the tenant admin and public-facing site will be disabled. We will retain your data for 30 days after termination, during which time you may request an export. After 30 days, your data will be permanently deleted.

5. Your responsibilities as an operator

You are solely responsible for:

• Ensuring your competitions comply with UK law, including the Gambling Act 2005, the Consumer Protection from Unfair Trading Regulations 2008, and any applicable advertising standards
• Structuring competitions as free-to-enter prize promotions with a genuine skill question or free postal entry route, so they do not constitute an unlawful lottery
• Your own privacy policy and data protection obligations to your competition entrants (you are the data controller for your customers’ data)
• Any prizes offered - description accuracy, delivery, and fulfilment
• Conducting draws fairly and in accordance with your published terms
• Configuring and maintaining your Paytriot account for customer payment processing
• Obtaining any necessary consents from your customers for email marketing

RaffleHub provides the technical platform. We do not advise on the legality of your specific competition structures. You should seek independent legal advice if you are unsure whether your competitions are compliant.

6. Acceptable use

You must not use the RaffleHub platform to:

• Operate unlawful lotteries, gambling activities, or prize draws that do not have a compliant free entry route
• Conduct fraudulent competitions or competitions where the operator has no genuine intention to fulfil prizes
• Misrepresent prizes, odds, draw dates, or entry conditions to customers
• Process customer payments outside of the supported payment integration (Paytriot)
• Attempt to probe, attack, or circumvent the security of the platform
• Resell or sublicense access to the RaffleHub platform to third parties

7. Data and ownership

Your data belongs to you. All competition data, customer data, and content you create on the platform remains your property. RaffleHub does not claim ownership of your data.

You grant RaffleHub a limited licence to store and process your data solely for the purpose of delivering the platform service.

RaffleHub’s data isolation architecture ensures your data is logically separated from other tenants and is not accessible to other customers.

8. Intellectual property

RaffleHub and its underlying software, design, and documentation are the intellectual property of Optana Limited. These Terms do not grant you any rights in the platform software beyond a limited right to use it as a hosted service.

You retain all rights in your own branding, copy, images, and competition content that you upload to the platform.

9. Availability and support

We aim to maintain high platform availability but do not guarantee a specific uptime SLA at this stage. Planned maintenance will be communicated in advance where possible.

Support is available by email at info@rafflehub.io. We aim to respond to support queries within 2 business days.

10. Limitation of liability

To the maximum extent permitted by applicable law:

• RaffleHub’s total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you in the 3 months immediately preceding the event giving rise to the claim
• RaffleHub shall not be liable for any indirect, consequential, special, or punitive losses, including loss of profit, loss of revenue, loss of data, or damage to reputation
• RaffleHub is not liable for losses arising from your failure to operate your competitions in compliance with applicable law

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Indemnity

You agree to indemnify and hold harmless RaffleHub and Optana Limited from any claims, damages, losses, costs, or liabilities (including reasonable legal fees) arising from: your use of the platform; your competitions; your breach of these Terms; or your infringement of third-party rights.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Continued use of the platform after the effective date constitutes acceptance. If you do not accept the updated Terms, you may cancel your subscription before the effective date.

14. Contact

For queries about these Terms: info@rafflehub.io
Optana Limited, registered in England and Wales, company number 16358985.